Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Craig L.

Craig L.

August 27, 2025

5  out of  5
rating by Craig L.
"I highly recommend this branch office of State Farm thanks to the excellent customer service I have received from Taylor LaFrance. Throughout a recent move, she helped me with renter's and auto insurance, and went the extra mile by recommending places of interest to me in my new area. From our first conversation, I knew I was speaking with an agent I could trust and depend on. She explained every detail clearly, and offered practical advisement in a friendly, welcoming way. She has been quick to respond and efficient in getting me documents on time and corresponding with other professionals on my behalf. As I mentioned to her, this kind of professional relationship adds value and peace of mind. I know whatever questions, thoughts or concerns I may have, she will be there like reaching out to a trusted friend!"
Profile photo of Joshua

Joshua

August 21, 2025

5  out of  5
rating by Joshua
"Thank very much for your assistance in securing the best policy."
We responded:
"Thank you so much for the review! We are so pleased we were able to help you secure coverage to fit your needs. "
Profile photo of John Roscino

John Roscino

August 15, 2025

5  out of  5
rating by John Roscino
"Awesome customer service. Very pleased overall!"
We responded:
"It is an honor to be your agency of choice John! Thanks for the review. "
Profile photo of Barry Nelson

Barry Nelson

August 14, 2025

5  out of  5
rating by Barry Nelson
"The people at State Farm treated me very well. The local agency in Beacon NY was very helpful after my accident and were very kind and considerate. I particularly appreciated the level of concern and professionalism I received from my Agent Taylor! I also have to express my gratitude to the claims dept for their efficiency and generosity. And like the saying goes: "And like a good neighbor, State Farm is there!""
We responded:
"Barry we are so glad we could be there for you when it mattered most. Thank you for being a loyal customer - it is a pleasure to have you as part of our State Farm family. "
Profile photo of Gina Sylvester

Gina Sylvester

August 12, 2025

5  out of  5
rating by Gina Sylvester
"Caitlin has assembled the dream team at her State Farm agency. I’d like to say my positive experience with her agency is based on a long- time friendship between the two of us, but have to acknowledge that the connection she and her team make with their clients is definitely not just specific to me! They are true community partners in every sense of the word. After juggling the death of a parent, a marriage, and the home buying process, all within a very short period of time, it was clear we needed help and guidance with quotes, managing our insurance policies, and making sure our new family was covered- no matter what might come our way. We had the absolute pleasure of working with Cait and Taylor to review policies for our lost loved one, get quotes for our cars, and find policies that worked for our new home. It became clear pretty quickly that State Farm would be our best, most comprehensive, and most affordable option. Taylor was polite, prompt, and incredibly thorough as we sifted through endless details (and emails!) to make sure my husband and I were covered and felt good about our decision. Navigating insurance, especially in the midst of so many big life changes, could have been overwhelming, but Cait, Taylor, and the entire team made it easy and painless. We are so grateful, and cannot recommend working with them enough!"
We responded:
"Gina, thank you so much for such a heartfelt review. <3 We are so thankful we could be there for you to navigate so many life changes at once. Losing a parent, getting married, purchasing a home, starting a new career - big life changes and you handled them with grace as they happened all at once! We are so grateful we could be here to help you navigate the insurance sides of things and promise to be here for you for the future good and bad times as 'life happens'. Grateful to have you as part of the State Farm family and to be your agency of choice. "
Profile photo of Michael Mehling

Michael Mehling

August 7, 2025

5  out of  5
rating by Michael Mehling
"I've been a loyal State Farm customer for over 20 years, and I can confidently say that Caitlin McVicker and her team in Beacon, NY are the absolute gold standard in insurance service. They handle all my policies; auto, homeowners, umbrella, RV, and life, and I wouldn’t trust anyone else with protecting what matters most to me. Caitlin and her team are consistently professional, responsive, and incredibly knowledgeable. Whether I have a quick question or need guidance on a policy change, they always go above and beyond to make sure I feel informed and taken care of. What sets this office apart is their genuine care for their clients. It never feels like a transaction; it feels like a relationship. They take the time to explain things clearly, offer smart recommendations, and they’re always just a phone call or email away. It's rare these days to find a team that treats you like family and actually delivers on their promises. If you're in the Beacon area (or even nearby), don’t think twice, Caitlin McVicker and her team are exactly who you want. 20+ years with State Farm, and this team has made every year better than the last."
We responded:
"Michael, it's not every day you get to work with amazing customers like you! We are so grateful to have the opportunity to help you secure your coverage needs. You were communicative on coverage concerns and trusted us to help make sure your understood your policies. Your family has truly become part of our State Farm family and we are so grateful to have you. Thank you so much for your reivew! "
Profile photo of Emil J. Sullivan Jr.

Emil J. Sullivan Jr.

August 7, 2025

5  out of  5
rating by Emil J. Sullivan Jr.
"Thank you Taylor. After getting the binder for my lease buyout, Taylor was able to show me how I could get my rates even lower. There's nothing like saving money. Thanks again for all your help."
We responded:
"Congrats on paying off your car loan Emil! Thank you for sharing your positive experience working with Taylor. We pride ourselves on making sure our customers never sacrifice coverage for premium, but never miss out on available discounts to them as well! "
Profile photo of Carlos Gomez

Carlos Gomez

August 5, 2025

5  out of  5
rating by Carlos Gomez
"I cannot say enough good things about Caitlin and her team. Chelsea, in particular, has been instrumental in ensuring that my family has all of the necessary coverages and applicable discounts in place. She has been incredibly responsive and kind, and I could not ask for a better insurance experience. I would absolutely recommend this office."
We responded:
"Thank you so much for taking the time to leave this review, Carlos! It's been our pleasure to be your agency of choice for several years and are so glad to hear our your positive experience. Thank you for your loyalty! "
Profile photo of Mary Troy

Mary Troy

July 17, 2025

5  out of  5
rating by Mary Troy
"Caitlin’s team is so wonderful to work with. Every time I needed help with something they were right there to assist me. They never pressured me to purchase insurance I didn’t need and frequently suggested ways I could save money. Always professional, courteous, compassionate, kind, and thorough. Most recently I have had the pleasure of working with Jennifer and her communication and follow up has been amazing. I’ve been a State Farm customer for over 39 years (NH, NY, and FL) and in NY Caitlin’s team, especially Jennifer, has always made me feel appreciated and a valued customer. Thank you!!!"
We responded:
"Thank you so much for your review, Mary! Your loyalty to State Farm for 39 years says it all. As a mutually owned company, you are what makes State Farm! We are so glad to hear about your experience with working with Jennifer. Thankful to have you as part of the State Farm Family to be your good neighbor here in New York. "
Profile photo of Jim S

Jim S

July 8, 2025

5  out of  5
rating by Jim S
"Chelsea and the team at State Farm have been absolutely fantastic to work with. They're responsive, knowledgeable, and truly care about finding the right coverage for your needs. It's rare to find such a friendly and efficient group—highly recommend them for anyone looking for peace of mind and great service."
We responded:
"Jim, we are so pleased to hear of your experience! Thank you for trusting us to help navigate your insurance needs. Grateful to have you as part of the State Farm family! "
Profile photo of Ali T. Muhammad

Ali T. Muhammad

July 3, 2025

5  out of  5
rating by Ali T. Muhammad
"Caitlin is Beacon through and through which made it easier to go to her when we needed insurance. Her insight and experience made it the right choice. Her staff is professional, friendly, and knowledgeable. We’re grateful for their service."
We responded:
"Our good neighbor, Ali!! Thank you so much for your review and for trusting us for your insurance needs. What started with a personal articles policy for your camera, certainly lead to discussions of making sure you had proper protection for your business and more. Grateful to have you as part of the State Farm family! "
Profile photo of Michael Smith

Michael Smith

July 3, 2025

5  out of  5
rating by Michael Smith
"Always have a great calling experience with Taylor. She is always very helpful and very easy to talk to. A+++!"
Profile photo of Irina Kruzhilina

Irina Kruzhilina

July 1, 2025

5  out of  5
rating by Irina Kruzhilina
"I had a truly excellent experience working with Chelsea Acosta from Caitlin's team. She was incredibly responsive, attentive to my specific needs, and helped me find the best coverage while saving money. It took no time! Highly recommend this team"
We responded:
"Irina, we are so grateful to hear of your positive review working with Chelsea! Helping customers save money, secure the best coverage and simplify the process is our goal, and we are so pleased to hear we were able to help you do all of those things. We are always just a phone call away! "
Profile photo of Jillian Myers

Jillian Myers

June 27, 2025

5  out of  5
rating by Jillian Myers
"Had a great experience with Taylor! She was very helpful in setting me up with my own insurance policy and migrated my jeep off of my parents insurance without any issues!"
We responded:
"Jillian - thank you so much for the review! We are so glad Taylor was able to get everything seamlessly switched over for you. We are looking forward to working together! Give us a call in the office if you need anything at all. "
Profile photo of Tammy Williams

Tammy Williams

June 26, 2025

5  out of  5
rating by Tammy Williams
"Taylor is professional and always helpful and pleasant."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Kristin Misik

Kristin Misik

June 24, 2025

5  out of  5
rating by Kristin Misik
"I had the best experience working with Chelsea Acosta on Caitlin's team. Chelsea was super responsive, helped me get the best policies for my needs and saved me money. Every interaction was professional and enjoyable. I highly recommend this agency...fantastic. team."
We responded:
"Thank you so much for sharing Kristin! We are so grateful to be your agent and are so happy to hear about your experience working with Chelsea! "
Profile photo of Tammy Desmarais

Tammy Desmarais

June 16, 2025

5  out of  5
rating by Tammy Desmarais
"Amazing staff. They go above and beyond to help you. Even dropping off papers for me when i was without a vehicle. Thank you!!"
We responded:
"It is our pleasure to serve customers like yourself!! We love being there for our good neighbors like yourself "
Profile photo of Raquel Verdesi

Raquel Verdesi

June 16, 2025

5  out of  5
rating by Raquel Verdesi
"Reily from State Farm was there every step of the way! She answered all our questions and followed up to see how our windshield replacement went. We highly recommend her and State Farm! Thank you, Reily!"
We responded:
"We are so glad to hear Reily was able to help you out and glad to hear all went well with your repairs! Thanks so much for the positive review. We are here if there is anything you need. "
Profile photo of A1ElectricPOK

A1ElectricPOK

June 16, 2025

5  out of  5
rating by A1ElectricPOK
"Caitlin McVicker’s State Farm agency was very helpful. My rear window had broken. They set up an appointment with safelite. All went well. Thanks again"
We responded:
"We are so happy to hear about your experience working with our agency! It is a pleasure to serve customers like yourself. "
Profile photo of Claire Scalzi

Claire Scalzi

June 13, 2025

5  out of  5
rating by Claire Scalzi
"Taylor is an angel! Always quick to respond, super helpful and friendly! Great experience with this office."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience working with Taylor; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Hector Serrano

Hector Serrano

June 11, 2025

5  out of  5
rating by Hector Serrano
"I am very happy to have State Farm for ALL my coverage. When I have questions or need more info there’s just nothing better than dealing with a representative IN PERSON ! I had no idea about all the variations of Life Insurance thats available, and Chelsea Acosta helped me navigate through the process. She also set me up with a much needed umbrella policy. They don’t just take care of me, they also take care of my mom and sis, so yeah, I highly recommend the Beacon branch."
We responded:
"We are so grateful to be all of the Serrano’s agents! We love getting to meet our customers in person, learn more about them and he with proper protection. "
Profile photo of Nightman Sid

Nightman Sid

June 3, 2025

5  out of  5
rating by Nightman Sid
"Customer service was excellent!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of James McDonough

James McDonough

May 16, 2025

5  out of  5
rating by James McDonough
"Hello Caitlin, Thank you for helping me. I look forward to working with you in the future."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of carmine serino

carmine serino

May 7, 2025

5  out of  5
rating by carmine serino
"Recently had a windshield replaced at Safelite. Taylor made the replacement effortless on my part. Couldn’t have been any easier."
We responded:
"Thank you for your 5-star review. It is our pleasure to be your agency, Carmine! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Dave Antalek

Dave Antalek

May 7, 2025

5  out of  5
rating by Dave Antalek
"Chelsea and the team at Caitlin McVicker / State Farm, were awesome to work with! Excellent response times and a true concern for the coverage needed for our Family! Highly recommend the agency for your insurance needs!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"